This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when you visit our website or use our HVAC services.
By using our website or contacting us for service, you agree to the terms outlined below.
1. Information We Collect
We collect information to provide better service and communicate effectively with our customers. The types of information we collect include:
Personal Information When you request a quote, schedule a service, or contact us, we may collect personally identifiable information, including but not limited to:
- Name
- Service Address (Residential or Commercial)
- Phone Number
- Email Address
- Billing/Payment Information (processed securely through third-party payment gateways)
Non-Personal Information We may automatically collect non-personal data when you visit our website, such as:
- Browser type and version
- IP address
- Pages visited and time spent on the site
- Device type (mobile vs. desktop)
2. How We Use Your Information
We use the collected information for legitimate business purposes, including:
- Service Delivery: To schedule appointments, diagnose heating and cooling issues, and perform installations or repairs at your location.
- Communication: To confirm appointments, send service reminders, and provide estimates.
- Customer Support: To respond to your inquiries via phone or email.
- Billing: To process payments and send invoices.
- Improvement: To analyze website traffic and improve our service offerings.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
Strict Mobile Information Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share other (non-mobile) information only in the following specific circumstances:
- Service Providers: We may share necessary details with trusted third-party vendors who assist us in operating our business (e.g., payment processors, email hosting services), provided they agree to keep this information confidential.
- Legal Compliance: We may disclose information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. SMS & Mobile Messaging
- SMS Opt-In: Users opt-in to receive SMS notifications, alerts, and promotional messages from Synergy HVAC by entering their phone number on our website contact forms and explicitly checking the consent box.
- Opt-Out: You may opt-out of SMS communications at any time by replying STOP to any message.
5. Your Rights & Choices
You have the right to request access to the personal information we hold about you, to ask for corrections to any inaccurate data, and to request the deletion of your personal data. To exercise these rights, please contact us using the information in Section 9.
6. Cookies and Tracking Technologies
Our website may use “cookies” to enhance your user experience. Cookies are small files placed on your hard drive for record-keeping purposes. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of the website may not function properly without them.
7. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
8. Changes to This Privacy Policy
HVAC Search Pro reserves the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage Users to frequently check this page for any changes.
9. Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with HVAC Search Pro, please contact us at:
HVAC Search Pro Phone: (888) 867-5309
Email: team@hvacsearch.pro